Comments: Apartments were in a great location central to shops and bars. All rooms were great- good size and clean. Staff extremely helpful and more than happy to help with any queries I had. Would definately stay again- thank you
Response: Thank you for your comments. I am delighted you found our apartments to your liking as well as location. Hopefully see you again soon. Mark GM.
4.0
27.07.2010
Angela, York
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: I was going to provide feedback before you asked, because I wanted to say 'thank you' for a fantastic stay in Manchester. The accommodation was exactly what we wanted. Thank you to the staff for fulfilling the additional requests of rooms next to each other and with a patio, it made our visit work really well. All the guests have said they would use Premier Apartments again, and were just wishing you had a place in London. If you plan to at anytime then please let us know. The location in Manchester was perfect for our needs, and the rooms were comfortable and well laid out. Much better for the group than staying in hotels. Looking forward to booking our next trip and stay with you in Newcastle. Thanks again - wouldn't hesistate to recommend you to all my friends.
Response: Thank you for your comments regarding your stay with us. I was delighted to read that you had had such a good time. It really is a great alternative to a hotel and am pleased we have 'converted' you to the apartment way of life. In response to your query, we are always on the look out for a London location as we get alot of guests asking the same question, but as yet, we have not found anything suitable. Keep watching on our website for more info, or you can follow us on Twitter and become a friend on our Facebook page too, that way you will always be kept up to date! Thank you for your recommendations and we look forward to welcoming you back very soon. Mark GM.
3.0
21.07.2010
Chee Huat, Petaling Jaya
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: It would be very good to offer free wifi as your propose wifi fees are too expensive. I would book another apartment that offers free wifi facilities.
Response: Thank you for your comments. I am sorry you feel the wi-fi charges are high, but these are in line with many other charging accommodation providers and hope this will not discourage you from staying with us in the future. Mark GM.
4.0
17.07.2010
Kathleen, Strabane
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Our stay at Premier Apartments Manchester was very good. Location is really central to shopping, pubs,restaurants and buses. I would recommend these apartments.
Response:
4.0
05.07.2010
Edward, Rheinfelden
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: It would have been better to have been given more than half an hour's warning for the water being cut off. However I appreciate having been given a 50% reduction for that night.
Response: Thank you for your comments. It was unfortunate as to the lateness of the notice for temporary cut in water. I am please everything else went well during your stay. Mark GM.
4.0
01.07.2010
Myra, Whitley Bay
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Plus points :Staff very helpful, Apartment good size, location great.
Negative points: carpet and upholstery needs deep cleaning, doors need quieter catches as could hear them banging throughout the night and early morning
Response: Thank you for leaving your comments on your stay. I will ensure the housekeeping department look at the room and take necessary action. The door closing mechanism can and will also be adjusted. Glad you liked the apartment. Mark. GM.
1.0
30.06.2010
SUNDAY, PEMBURY
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: my bed was not changed. I COULD NOT HAVE WATER for me to bath myself. No plce to by buy food. It was very appauling for me. I did not enjoy my say there.
Response: Thank you for taking the time to comment on your stay. As serviced apartments, we do not service the rooms on a daily basis. There are a number of shops located just next door to the apartments which are open until 23h00 where food can be bought. The temporary cut in the water supply was unavoidable as a major repair was being undertaken to the supply pipe which necessitated the cut in supply. We did have water available for you at reception which would have been brought to your attention by the letter in your apartment. I'm sorry this blighted your stay with us and hope you will give us another try the next time in Manchester. Mark. GM.
4.0
28.06.2010
Colin, Belfast
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: We were both impressed with the standard of the apartment - everything we could have needed was there right down to a corkscrew. I found the bed a little uncomfortable but my partner was fine - I guess I need to lose a bit of weight! The staff were lovely; friendly but professional - we will be coming back for sure.
Response: Thank you for taking the time to leave your comments regarding your rceent stay.
I was delighted to read you had had such a good time and found the apartments to your liking. I look forward to welcoming you back again the next time you find yourself in Manchester. Mark. GM.
